Contact us
A real person reads every email. There is no ticket system and no chatbot.
Email us
We aim to reply within 2 working days, and usually faster. Working days are Monday to Friday, excluding England and Wales bank holidays.
Because we don't run user accounts, please email us from the address you paid with, or quote it — that's how we find your purchase.
Trader details
Disclosed under Part 41 of the Companies Act 2006 (s.1202) for a sole trader carrying on business under a business name.
- Business name
- CeMAP Practice Papers (cemappractice.co.uk)
- Name of the proprietor
- Edward Jones, a sole trader established in the United Kingdom
- Postal address
- Unit 171933, PO Box 7169, Poole, BH15 9EL
- support@cemappractice.co.uk
- VAT
- Not VAT registered. Prices shown are the total payable and no VAT is charged. If that changes, this page and our prices page will say so.
Post reaches the proprietor at the address above, which is a mail-forwarding address rather than a trading premises — there is no public counter and nothing is handled in person there. Email is the faster route and the one we monitor. We are a sole trader, not a limited company, so there is no company number or registered office.
What to email us about
- •Can't get into papers you paid for. Try the unlock page first and enter your payment email — that restores access in most cases. If it doesn't work, email us and we'll fix it manually.
- •You think a question or answer is wrong. Please send the paper name and the question wording. We take this seriously, check it against the current FCA Handbook or HMRC guidance, and correct it if you're right — usually within a few days.
- •Refunds. See the refunds page, then email us.
- •Data protection requests. Access, correction, deletion, unsubscribing from the daily question — see our privacy notice. Same email address.
- •Anything else — study questions, suggestions for papers you'd like to see, press. We read it all.
We can't give financial, legal, tax or regulatory advice, and we can't answer questions about your LIBF exam booking, results or certificate — we are independent of LIBF and have no access to their systems. Contact LIBF directly for those.
Complaints procedure
If we've let you down, we want to know. Complaints are handled by the proprietor personally.
- 1.Tell us. Email support@cemappractice.co.uk with “Complaint” in the subject line. Include your payment email address, what went wrong and what you'd like us to do about it.
- 2.We acknowledge within 2 working days so you know it's landed with a person.
- 3.We investigate and give you a full answer within 10 working days. If it needs longer we'll tell you why and when to expect a decision.
- 4.Not satisfied? Reply and ask us to review it. A second look is free and we'll respond within a further 10 working days. That is our final response.
You can get free, impartial consumer advice at any stage from the Citizens Advice consumer service. For data protection complaints you can also go to the Information Commissioner's Office. Using our complaints procedure does not affect your legal rights, and you can go to court if it isn't resolved.